Privacy Policy

Who we are

Our website address is: https://www.printfactory.cloud. In this policy, where we refer to “Aurelon”, we encompass “PrintFactory”, “ProofMaster” and all other Aurelon products.

Introduction

At PrintFactory, we’re committed to protecting and respecting your privacy. 

This Policy explains when and why we collect personal information about people who visit our Website or Cloud Application, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our Website or Cloud Application, you are agreeing to be bound by this Policy

Any questions regarding this Policy and our privacy practices should be sent by email to gdpr@aurelon.com.

Who Are We?

Aurelon provides innovative technology for the processing of digital colour information for publishing to any media that requires accurate graphic production, automation and colour output.

Aurelon has been providing solutions to the print industry for over 25 years and currently employs 30 people.  Aurelon is a truly global company with its head office in the Netherlands and offices in Europe/US/China/Taiwan.

Our main product PrintFactory provides a complete workflow solution for Large Format Printers, used to produce banners, signage and super-wide printing.  Central to PrintFactory is our proprietary PDF RIP technology, which converts PDF documents into colour correct output for over 1,400 printers.

Our head office is Aurelon B.V., De Biezen 5, 5735 SM Aarle-Rixtel, The Netherlands.  We also have registered offices in China and Singapore.

How Do We Collect Information From You?

Our cloud application requires you to sign up for an account to use our services.  The account will be associated with a company who has a license to use PrintFactory.  When you do sign up we will ask you for personal information, like your name and email address, you will also have the opportunity to upload a photo to personalise your profile.  Your ‘user’ account will be associated with a company which will either be a distributor/dealer of PrintFactory or a client/customer of PrintFactory. For such companies we hold the following information:  Company Name, Owner (the person responsible for the account), Support Email, Address, City, Country, Zip/PostCode, Tax ID.

How Is Your Information Used?

We may use your information to:

  • Contact you about support issues you may log in our support system.
  • Contact you about expiring licenses.
  • Review your usage of the cloud system and suggest improvements or offer further training/educational opportunities.
  • Profile the usage of devices such as printers and cutters and consumables such as ink and media to further improve the usage of our software.  Any information collected in this regard is anonymised.
  • Process orders that you have submitted.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you have requested and that may be of interest
  • to you. These may include information about new releases of our software, special offers, general news about PrintFactory.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who Has Access To Your Information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We provide personal information to trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

We will share personal information with companies, organisations or individuals outside of Aurelon if we believe in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request.

We may share anonymised information publicly to show trends about the general use of our services.

Information Security

Your information security is important to us and we try to protect all our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold.

We encrypt many of our services using SSL.

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

We restrict access to personal information to Aurelon employees, contractors and agents, including external development contractors who may reside outside of the EU, who need to access that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

Whilst we do not hold critical or high risk personal data about our clients (such as credit card information or personal address data) we have a robust data breach policy and if such a breach is discovered we will immediately assess the seriousness of the breach and decide an appropriate course of action.  If the breach is serious enough to require an escalation to the relevant supervisory authority such as the Dutch Data Protection Authority this will be communicated within 72 hours of the breach being discovered by an officer of Aurelon B.V.

Our Privacy Policy applies to all of the services offered by Aurelon, including but not limited to our website and our cloud services.

Our Privacy Policy does not apply to services offered by other companies or individuals.

Your Choices

You have a choice about whether or not you wish to receive information from us. You can change your communication preferences at any time by going to your personal profile and reviewing your Notifications.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

How To Access And Update Your Information?

The accuracy of your information is important to us. You can review your personal information in the personal profile section of our cloud app.  You can update the information yourself and change your password as well as updating your notification preferences by accessing this page: https://app.printfactory.cloud/user/personal.

You can also ask for a copy of the personal information Aurelon holds on.  Please make such request via email to gdpr@aurelon.com

Third Party Processors

We use Amazon Web Services to store and process data on our cloud application.  Amazon have very robust data security policies which can be found here https://aws.amazon.com/compliance/gdpr-center/.

We use external development contractors who reside outside of the EU.  In order to fulfil their contractual obligations they are required to access Aurelon servers located in Amazon Data Centers.  We only allow access to the data and services required by the third party contractors to deliver the services required. This data is only accessible via a VPN connection between the contractors place of work and the Amazon Hosted Servers and they are required to work according to our privacy policy and procedures.  If you have any concerns about how we manage these data processors please email us at gdpr@aurelon.com explaining your concern.

 

Transferring Your Information Outside Of Europe

The information which you provide to us may be transferred to countries outside the EU. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Europe. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. For example, due to the diverse geographical nature of our business we use various Amazon hosting centers to store and process our data, therefore it is possible that your data may be stored or processed in an Amazon hosting center outside of the EU.  If you have any concerns about this or want to request that your data be stored exclusively inside the EU then please send an email request to gdpr@aurelon.com

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We regularly review this policy. This Policy was last updated in March 2018.